Shipping policy
At NxGen, we work to get your order to you as quickly as possible.
Processing Times
- Standard Processing: 2–3 business days
- Express Processing: 1 business day
Processing time begins after your order is placed. Processing and shipping times are separate.
Shipping
Once your order has been processed, it will be shipped. Shipping typically takes 2–6 business days, depending on your selected shipping method and destination.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Delays
NxGen is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect or incomplete addresses, or other circumstances outside of our control.
Please make sure your shipping information is correct before submitting your order. We are not responsible for orders shipped to an incorrect address provided at checkout.
Lost or Stolen Packages
Once an order is marked as delivered by the carrier, NxGen is not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.
Questions about your order?
Contact us at officialnxgenhq@outlook.com and we’ll be happy to help.